At CONXPORT, we are committed to supplying quality products and ensuring a smooth purchasing experience for our customers.
30-Day Return Policy
We have a 30-day return policy, which means you may request a return within 30 days of receiving your order.
To be eligible for a return:
To request a return, please contact us at conxport.return@gmail.com with your order number, product details, and reason for return.
Please do not send any product back without prior approval from CONXPORT. Once your return request is approved, we will provide instructions regarding where and how the product should be returned.
Items returned without prior authorization may not be accepted.
For any return-related questions, please contact: conxport.return@gmail.com
Damaged, Defective or Incorrect Products
Please inspect your order immediately after delivery.
If your product arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible at conxport.return@gmail.com.
To help us evaluate the issue quickly, we may request photographs or videos of the product, packaging, shipping label, and damaged or defective area.
After verification, we will provide an appropriate solution, which may include replacement, repair, exchange, or refund, depending on the nature of the issue.
Non-Returnable Products
Certain products may not be eligible for return, including:
If you are unsure whether your product is eligible for return, please contact us at conxport.return@gmail.com before sending it back.
Return Shipping
Return shipping arrangements and charges will depend on the reason for the return.
If the return is due to an incorrect, damaged, or defective product supplied by us, CONXPORT will provide appropriate return instructions after verification.
For returns requested for other reasons, return shipping charges may be the responsibility of the customer.
Products must be securely packed to prevent damage during return transportation.
Exchanges
If you wish to exchange a product, please contact us at conxport.return@gmail.com.
Once the original product is received and the return is approved, an exchange or replacement may be arranged depending on product availability and the circumstances of the return.
Any difference in product price, shipping charges, taxes, or other applicable charges may need to be paid before dispatch of the replacement product.
European Union – 14-Day Cooling-Off Period
For merchandise shipped into the European Union, customers may have the right to cancel or return eligible orders within 14 days without providing a reason, subject to applicable consumer protection laws.
The product must generally be returned in the same condition in which it was received, unused, with its original packaging, accessories, and proof of purchase, subject to applicable legal exceptions.
Refunds
Once we receive your returned product, it will be inspected by our team.
We will notify you whether your refund has been approved.
If approved, the refund will generally be processed to your original payment method within 10 business days.
Please note that your bank, credit card provider, payment gateway, or financial institution may require additional time to process and reflect the refund in your account.
Original shipping charges or other non-refundable charges, where applicable, may not be included in the refund unless the return resulted from an error on our part or applicable law requires otherwise.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact:
CONXPORT Return Support
Email: conxport.return@gmail.com
Last updated: September 3, 2026
CEI operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). CEI is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
We may collect personal information from the following sources:
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.
Please note that we may transfer, store and process your personal information outside the country you live in.
If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, email us at contact@hospitalsetup.com or contact us at Sadar Bazar, # 6342 Science market Ambala Cantt, 133001 Ambala Cantt HR, India.
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